We were very satisfied with the polite, professional and respectful treatment we received during our recent vehicle upgrade at the Skaha dealership. At no time did we feel pressured by the sales staff or finance staff throughout the entire process. Very refreshing experience overall, not the traditional wheeler dealer push and pull we have experienced in almost every vehicle purchase we have had in the past. Our young sales associate was awesome, and meticulous over every aspect of our buying experience.
Just picked up my car from Ford after they fixed it from a fender bender. A flawless process from beginning to end! I received a loaner while mine was in the shop. Their customer service is top notch. Thanks to Jeremy and Mike for taking such great care of my car and myself. I have an imported vehicle from Japan so it was a little more work to find the bumper and paint to match but they did a phenomenal job. I wouldn't hesitate to take my Subaru there again. Thank you!
Great service and they did a full inspection which we felt was very honest. I will be back and recommend the service department to others.
I was also informed that purchase of Ford brake pads have a lifetime warranty!
The added bonus...my truck was sparkling clean when I picked it up!
We bought a 2013 Ford Escape from these guys last summer with a guarantee that nothing leaves the lot without a full inspection.
That statement couldn’t be more false.
We have taken the car in FOUR times paying their inspection fee EACH TIME for issues that began immediately after we drove off the lot. How can they say that they inspect everything before selling it when we've been dealing with the headache for NINE months? And why do we have to pay the fee every time when the initial problem hasn't been resolved? Each time we take the vehicle in they have "fix" things, but it hasn't fixed the overall problem. This last time when we took it in, we had to pay an extra $88 for a further inspection. All the while they claimed to have done a full inspection before selling us the vehicle.
If I could take it back, I would take my money elsewhere. How has management not intervened? I feel like once they made the sale, no care was given.
Skaha Ford went above an beyond my expectations. The sales man Geoff and the Service Manger Mitch did an amazing job on getting me the truck I wanted. Highly recommend this dealership if you are in the market for a new vehicle.
